Services / Sustain & Evolve

Support That Makes IFS Better Every Quarter

IFS Sustain & Evolve is our recurring managed service, delivered in two tiers: core stability and support underneath, innovation and improvement on top. Go-live is where the value starts.

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THE CHALLENGE

Reactive Support Keeps You Running and Nothing More

Ticket-only support closes incidents while the same problems keep returning and the improvement list never moves. Meanwhile the releases pile up.

CAPABILITIES

What IFS Sustain & Evolve Covers

Monitoring and incident response

Round-the-clock cover, with root causes fixed at the source.

IFS administration

Configuration, security and environment care by people who know your setup.

Improvement backlog

Prioritized enhancements delivered every cycle.

Innovation tier

Integrations, custom development, AI automation and major enhancements.

Roadmap and scale

Investment planning, plus capacity for growth, acquisitions and new capability.

OUR APPROACH

The Same People Who Built It

Your Sustain & Evolve team knows why your system is configured the way it is, usually because they configured it. Nothing gets relearned at handover.

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ONE CONNECTED SYSTEM

The Long End of the Lifecycle

Sustain & Evolve is where most clients end up, and it feeds work back the other way. Advice, delivery and run under one accountable team means there's no vendor gap when something goes wrong.

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WHAT'S INCLUDED

Everything in an IFS Sustain & Evolve Agreement

Two tiers. Tier 1 keeps the platform stable. Tier 2 makes it better.

Tier 1: Core Stability & Support

Round-the-clock monitoring and break-fix support
Rapid incident response
IFS administration
Light configuration and training

Tier 2: Innovation

Training, change management and adoption
Configurations, integrations, reports and modifications
AI-powered automation
Custom development and major enhancements
Strategic investment planning and roadmap
Scalability support for growth, acquisitions and new capabilities

IN PRACTICE

What Changes When One Platform Runs the Business

See All Customer Stories

"We expected go-live to be a tough stretch. It wasn't. This was one of the easiest and best go-lives our business has been through. Coredrive felt like part of our team, and they're the kind of partner we'd be comfortable bringing into another important project."

+33% Increase in Technician Productivity

+22% Increase in Equipment Uptime

BUILT FOR